Support

Answers to common questions. Can't find yours? Contact us.

Follow voice

The script isn't following my voice
  • After your 3 free Follow voice recordings, Follow voice needs Pro — check that Pro is active (or tap Restore Purchases).
  • Make sure Prompter has access to the Microphone and Speech Recognition in Settings > Prompter.
  • Speak the words as written. Follow voice matches what you say to the script; if you go far off script, it waits until you come back to the text.
  • The script's language must be supported by iOS speech recognition on your device. Check that the language of your script matches the language you speak.
  • Reduce background noise, and avoid using a Bluetooth mic that isn't connected properly.
  • For best offline results, make sure your iPhone's on-device dictation language is downloaded: Settings > General > Keyboard > Dictation.
  • Still stuck? Close the App fully, reopen it, and try again. Auto-scroll is always available as a fallback.
Does Follow voice work offline? Is my voice uploaded?

Prompter asks iOS for on-device recognition, so on supported devices and languages it works offline and audio never leaves your iPhone. We never receive your voice or transcripts. See the Privacy Policy.

Permissions

Which permissions does Prompter need, and why?
  • Camera — live preview behind your script and video recording.
  • Microphone — audio for your recordings and listening for Follow voice.
  • Speech Recognition — matching your speech with the script (processed on device when supported).
  • Photos (add only) — saving finished videos to your library.
I tapped "Don't Allow" by mistake. How do I fix it?

Open the Settings app, scroll down to Prompter, and turn on Camera, Microphone and Speech Recognition. For Photos, choose Add Photos Only (or Full Access). Then return to Prompter.

Purchases

How do I restore my purchase?

Open Prompter, go to the Pro screen and tap Restore Purchases. Make sure you are signed in to the App Store with the same Apple ID you used to buy. Purchases can't move between different Apple IDs.

How do I cancel my subscription?
  1. Open the Settings app on your iPhone.
  2. Tap your name, then Subscriptions.
  3. Choose Prompter and tap Cancel Subscription.

Cancel at least 24 hours before the end of your trial or billing period to avoid the next charge. You'll keep Pro until the period ends. Deleting the app does not cancel your subscription.

Can I get a refund?

Payments are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.

Recordings & scripts

Where do my recordings go?

Every finished take is saved to your Photos library (Recents and the Videos album). Prompter doesn't upload videos anywhere. Free recordings carry a small "Made with Prompter" watermark; with Pro, videos are saved clean.

Where are my scripts stored? Can I move them to a new phone?

Scripts are stored only on your iPhone, inside the App. There is no account or cloud sync. They are included in your regular iPhone backup (iCloud or computer), so restoring a backup to a new iPhone brings them along. Deleting the App deletes your scripts.

Still need help?

Email us and include your iPhone model, iOS version and what happened. We usually reply within 2 business days.

[email protected]